Implementation & Support Services

Support & Managed Services

Let us focus on Security and Governance, so you can focus on running your business.  Why us? We’re large enough that we have a global presence and proven scale, but not too large to give you a friendly, personal service.

 

Benefits of our Support Model

 

Support Organisation

Winterhawk’s Support CoE has a depth of staffing experience. The support teams are led by high quality, experienced consultants who have on average 10 to 15+ years’ experience specific to SAP, across multiple business sectors. Each person joining Winterhawk undergoes our company induction; our values are vital, and we only employ people that fit them.

Increased Operational Efficiencies

Winterhawk’s Support CoE Expertise ensures that you will have:

  • An experienced management & leadership team
  • Support from a single location
  • Clear communication
  • Low attrition and continuity of support staff
  • Support centre network stability
  • Best Practices followed
  • Accountable contacts for your contracted service
  • A pro-active approach, which provides you with enhanced productivity
  • Benefit of our root cause analyses
  • Improved processes
  • Service tailored to your needs and managed to industry standards
  • Consolidated management reporting

SAP Security

Enterprise-level support

Winterhawk provides clients with a custom-tailored solution delivered by a single party which takes accountability for comprehensive management. When we take on day-to-day support management, it allows you to redirect your internal talent to strategic imperatives associated with better serving your business.

We leverage industry best practice, guarantee services with agreed SLAs, giving you an enhanced customer service at enterprise level standards and can fit service hours to your needs, which minimises your downtime.

Operational cost reduction

Winterhawk’s Support CoE gives you the benefit of simplified pricing, providing predictable cost levels and models as well as the convenience of a known service structure custom built to your requirements. We believe you will find us to be significantly more cost effective than competing consultancies, many of which charge customers an additional overhead for management oversight; ours comes as part of the service.

Winterhawk commits to each customer:

  • To make your SAP environment more secure and efficient, minimising risk to your business;
  • To be the most effective and professional solution for your needs whilst being competitively priced;
  • To be your preferred supplier of SAP solutions for Governance, Risk, Compliance, Security, Audit and Cloud;
  • To make a difference for you, and engage with you with honesty and integrity;
  • To increase your applications’ efficiency and effectiveness, and enhance your competitive edge.

Winterhawk offers comprehensive SAP Support and Managed Service Solutions. Our experienced resources and innovative tools provide cost effective, customer focused solutions that optimise their SAP value by reducing customers’ overall costs.

Success stories

We’re proud of the exceptionally high retention rate we have with our clients. We like to think this is the result of our client experience, our willingness to go the extra mile, and our highly competitive rates.

Read a case study

Get in touch...

…to hear more about our SAP Security/Authorisations Implementation, Support, Managed Services, Expert On-Demand, Risk Remediation and Audit Assessments. Drop us a line.