Support & Managed Services
Let Winterhawk focus on Security and Governance, so you can focus on running your business. Why us? We’re large enough that we have a global presence and proven scale, but not too large to give you friendly, personal service.
Benefits of our Low-Cost SAP Security Support model
Winterhawk’s Support CoE has a depth of staffing experience. The support teams are led by high-quality, experienced consultants who have on average 10 to 15+ years’ experience specific to SAP, across multiple business sectors. Each person joining Winterhawk undergoes our company induction; our values are vital, and we only employ people that fit them.
Increased Operational Efficiencies
- An experienced management & leadership team
- Support from a single location
- Clear communication
- Low attrition and continuity of support staff
- Support centre network stability
- Accountable contacts for your contracted service
- A proactive approach, which provides you with enhanced productivity
- Benefit of our root cause analyses
- Improved processes
- Service tailored to your needs and managed to industry standards
Winterhawk provides clients with a custom-tailored solution delivered by a single party which takes accountability for comprehensive management. When we take on day-to-day support management, it allows you to redirect your internal talent to strategic imperatives associated with better serving your business. We leverage industry best practice, guarantee services with agreed SLAs, giving you an enhanced customer service at enterprise level standards; we can fit service hours to your needs to minimise your downtime.
Operational cost reduction
Winterhawk’s Support CoE gives you the benefit of simplified pricing, providing predictable cost levels and models as well as the convenience of a known service structure, custom built to your requirements. We believe you will find us to be significantly more cost-effective than competing consultancies, many of which charge customers an additional overhead for management oversight – ours comes as part of the service.