Flexible Resourcing on Demand (FRD)

Your SAP solutions are crucial to managing business operations as well as customer relationships.

When everything flows along smoothly, SAP works effortlessly behind the scenes; however, when an issue arises you need an expert who can resolve problems efficiently and effectively.

Why pay for a fixed-length support contract when you don’t need it all the time?

Winterhawk’s SAP Risk Solutions and Security Flexible Resourcing on Demand (FRD) services provide organisations with the assurance that they are supported by experienced resources, with the added flexibility to ensure support is provided when required.

FRD is available in blocks of 30, 45, 60 days to be used during a 12 month period as and when required.

Simply subscribe to the number of blocks required. If all blocks are used up before the 12 month period, don’t worry, it’s easy to subscribe to another block.

Increased Operational Efficiencies

A proactive approach, providing enhanced productivity.
Benefits of root cause analyses and improved processes.
A service that is tailored to your needs.
Ongoing management reporting with named and accountable contacts.

* Each client’s requirement is uniquely scoped.

Business As Usual (BAU) repetitive support

Daily, weekly, monthly housekeeping tasks undertaken
Issue route cause analysis and resolution
Minor enhancements
Background job & application performance corrections
Debug and analyse Role and Access related issues

Nature of Services

Remote support services for SAP GRC solutions, including (but not limited to) ad-hoc assistance and issue resolution, solution upgrades, data migration, regularly-scheduled maintenance activities and configuration or development of solution enhancements. The support services include the following:

Issue route cause analysis and resolution

Identification and resolution of workflow failures
Master data inconsistencies, corrections and workflow troubleshooting
SAP Web Dynpro / Fiori level analysis
Collaboration with SAP BASIS, functional and user representatives as required to identify root cause of issues
Raising of support tickets and collaboration with SAP for product issues

Solution migration & enhancement

Perform pre-upgrade / readiness activities and post upgrade stabilization
Support data and cloud migration activities
Process and scenario based validation and testing
Content development (including custom reporting and programs)

Analyse Role and Access related issues

Resolve Access assignment issues & authorisation failures
Perform fallback user work item assignments as necessary
Delegation assignments

Housekeeping and monitoring activities are conducted on an agreed schedule, in addition to any other BAU support activities, such as:

Monitor background process
Review exceptions within the workflow / application
Monitor Application Logs for errors / exceptions / offline submissions
Monitor inbound process
Monitor outbound process
Monitor failed / issue logs
Datamart schedules
Control Automation jobs status checks
Master Data Maintenance / Correction including:
– User assignment / delimit in front end application
– Updates for user responsibilities
– Analysis of new functionality / improvements to standard workflows & reporting
– Activity reporting with stakeholders

FRD: Functional Security

Many companies like the assurance of knowing they have a partner able to quickly step in and support them at those key moments – extra help when internal bandwidth is lacking, a mini project, a complex issue, cover for sickness or vacations.

Typical Activities include:

Break Fix Support
Role Changes, Design, Redesign
Audit Remediation
Pre Audit Review
Organization Hierarchy Maintenance
User Administration
System Maintenance
Change Management
Support Pack Installation / Testing
Smaller Projects
Continuous Process Improvement

Get in touch

Gain assurance and reduce your costs with our Flexible Resourcing on Demand (FRD) Service. Drop us a line to hear more.