Innovation - Winterhawk

Winterhawk has an R&D department that continually develops innovations for SAP clients, to improve and automate their User Experience (UX) and drive down risk within their organizations. From Interactive Dashboards, Robotic Process Automation (RPA), Machine Learning, A.I., to Chat Bots, Process Bots, Process Automation…

The Art of the Possible!

Some are harder than others – take a topic like Regulations, which is vast, and ever changing, globally and per industry, there are literally thousands and thousands of regulations worldwide (a nightmare for customers to keep on top of) – to then take a single regulation, develop a formula to extract key data (but only the key data out of a document that can be 10os of pages) and then from that regulation, to create a unique framework, providing both controls and testing, to automate that, and to make it work across multiple industries. That was (and still is) an enormous and ground breaking piece of breakthrough work (see here).

Innovation: The Art of the Possible

What can be custom built within SAP Risk / GRC solutions?

Chat Bots – Interactive sessions, with pre-determined questions & response data set.
Process Bots – Automated Manual activities, which are repetitive in nature.
– Interactive Issue / Case Management system using Process Bots
– User Role Assignment using Chat Bots
– Interactive Survey Management & Improved Offline Assessments using Chat Bots
– AI / ML analysis based on Data Patterns
Password Self-Service using Chat Bots.
Creation of Access Requests (template-based) using Chat and Process Bots.
Approval of access requests and Mitigation Controls using Chat and Process Bots.
Connect and interact with service management/ customer service solutions such as:
ServiceNow, BMC / Remedy, Zoho Desk, HubSpot, Zendesk etc.
Automated creation of Master Data.

What tasks might you seek to automate with RPA?

High Volume
Repetitive
Resource Intensive
Rules Based
Low Variance

Benefits

Enhanced Efficiency
Higher Quality
Reduced Cost
Increase Productivity
Increased Flexibility
Increased User Satisfaction
Increased User Experience

Here are some examples Winterhawk can deploy for a number of SAP GRC Solutions.

Password Self Service using Chat Bots
Creation of Access Requests (Template-based) using Chat and Process Bots
Approval of Access Requests and Mitigation Controls using Chat and Process Bots
Interactive Issue / Case Management using Process Bots
User role assignment using Chat Bots
Interactive Survey Management using Chat Bots
Creation of Master Data inc. Organisation, Process, Sub process, Controls, Risk using Process and Chat Bots

Dashboards: GRC Management Reporting & Data Visualisation

The Challenge

With many GRC solutions (both SAP and non-SAP), organisations often struggle to determine where their biggest threats or risks actually reside. SAP GRC solutions are delivered with out-of-the-box reporting, but these reports often miss the mark when it comes to specific client requirements.

The Opportunity

SAP GRC solutions such as Access Control, Process Control, Risk Management, Risk and Assurance Management (RAM) have native integration with Analytic and dashboard applications such as SAP Analytics Cloud (SAC), SAP Fiori, Power BI & SAP BW, which can be used to generate powerful, fully-interactive reporting at all levels. Leveraging these applications, new and powerful reports can be produced which deliver enhanced awareness & information from pre-existing data sources.

Contact us

Get in touch to find out how you can leverage RPA and Dashboards to enhance efficiency, increase productivity and reduce costs.