SAP GRC Support

Low-Cost GRC Support & Managed Services

Let us focus on GRC, so you can focus on running your business. Winterhawk provides Support & Managed Services to organisations across 21 different industry sectors, from large, global multinationals to small mid-sized organisations who are running SAP. We’re large enough that we have a global presence and proven scale, but not too large to give you a personal service at an affordable rate.

GRC Solutions we support

  • SAP Access Control
  • SAP Process Control
  • SAP Risk Management
  • SAP Audit Management
  • SAP UI Logging / SAP UI Masking
  • SAP Enterprise Threat Detection
  • SAP Identity Management
  • SAP Business Integrity Screening
  • SAP Global Trade Services

GRC Support Model

Winterhawk’s CoE has a depth of staffing experience. The support teams are led by consultants with 10 – 15 years’ experience specific to SAP, across multiple business sectors. Each person joining the Winterhawk team receives ongoing Security and GRC training, with a requirement to pass GRC certifications in each application they support. When you hire Winterhawk, you hire true experts in SAP GRC solutions.

Increased Operational Efficiencies

Winterhawk’s Support CoE Expertise ensures that you will have:

  • An experienced management & leadership team as a point of contact
  • Clear communication
  • Best GRC & Security Practices followed
  • A pro-active approach, which provides you with enhanced productivity
  • Benefit of our root cause analyses
  • Improved processes
  • A service that is tailored to your needs and managed to industry standards
  • Ongoing management reporting (includes improvement recommendations)
  • Accountable contacts for your service
  • A pro-active approach, which provides you with enhanced productivity
  • Benefit of our root cause analyses
  • Improved processes
  • A service that is tailored to your needs and managed to industry standards
  • Ongoing management reporting (includes improvement recommendations)

Example Support Service:

Business As Usual (BAU) Repetitive Support

  • Issue resolution (support tickets)
  • Regularly-scheduled maintenance activities
  • Configuration and/or development of solution enhancements.
  • Issue route cause analysis and resolution
  • Identification and resolution of workflow failures
  • Master Data failure, updates and corrections

Background job & application performance issues

  • Review and validate background job logs, update scheduling,
    perform analysis and correction action

ABAP Debugging to determine further optimisations and provide issue resolution

  • Changes caused by installed SAP Notes
  • Master data inconsistencies
  • Workflow troubleshooting
  • SAP Webdynpro / Fiori level analysis

Debug and Analyse Role and Access related issues

  • Resolve Access assignment issues & authorisation failures
  • Perform fallback user work item assignments
  • Delegation assignments

What do I need?

It really depends on which GRC solutions you currently use or plan to use, how you use them (which modules), and how big your organisation is. We have smaller-sized clients with a single GRC solution who require as little as 8 hours support per week; while we have larger enterprises running 24/7 operations with multiple GRC solutions who require a much bigger team.

Winterhawk will work with you to assess your needs, and work within your budget, to ensure you have the best and most-suited support model.

We’re very confident that we can improve your environment, the user experience and provide you a cost saving on how you run today.

Get in touch

Talk to Winterhawk today about Support & Managed Services for SAP GRC.