With SAP solutions, utilities companies operating in regulated and unbundled markets are better able to meet challenges in supplying power while adapting to industry reorganisation and coping with regulatory uncertainty. Facilitated by SAP software, they can harness emerging technologies to achieve the right balance between profitability, sustainability, and safety in supplying their customers with energy.
SAP solutions connect processes for utilities companies’ value chains by integrating horizontal lines of business with industry-specific solutions on premise, in the cloud, and through mobile devices.
What do SAP solutions help customers do?
Customer experience: Gain a 360-degree, real-time view of customers to enhance service, marketing, and sales.
Energy supply chain optimisation: Integrate supply chain processes and information from procurement and delivery to consumption.
The intelligent grid: Use state-of-the-art technologies to move smart-grid benefits on to consumers and businesses.
Operational efficiency for plants and grids: Gain a single real-time view of plant and business data that enhances the entire asset lifecycle.
Customer engagement and commerce: Maintain a consistent view and engagement strategy, enabling customers to buy when and where they want.
Operational excellence: Run core business processes, adapt quickly, and create efficiencies with flexible deployment options.
New digital business: Roll out revenue-generating services: mobile, cloud, Internet of Things, and data monetisation.
Utility Organisations leveraging SAP include:
- ESB Networks
- Southern California Edison (SCE)
- Peoples Natural Gas
- Energie Steiermark
What are the benefits?
SAP software helps utilities companies optimise processes and operations across technology platforms to adapt to shifts in energy supplies and regulatory changes. Benefits include:
- Ability to drive revenue growth
- Improved customer satisfaction
- Optimised maintenance
- Improved asset reliability
- Increased profitability
In the Utility sector we have worked with clients to provide a range of audit training/advisory, SAP Security and best practice services.